by Jim Rooney | Dec 29, 2015 | Customer Service, Training
I am the person who provides the money for your paycheck. We see each other every day, and sometimes you forget how important I am to you. I know that your boss has told you to “be nice to the customers,” and some of you even wear name tags or buttons...
by Jim Rooney | Nov 30, 2015 | DISC Communication Styles
Stop guessing and start understanding if communication styles don’t fit Making incorrect assumptions about a person’s communication style will lessen your influence with them. For best results flex or adapt your style to meet their needs and you will have better...
by Jim Rooney | Oct 13, 2015 | Improve Performance, Team Building
Lessons I learned from my “Body Combat” class It was my intention to exercise for at least 30 minutes during my “Body Combat” exercise class. It consists of constantly punching, kicking and shuffling to fast-paced music. Most of the students were under 40, so I was...
by Jim Rooney | Sep 3, 2015 | Improve Performance
Q. What is micromanagement? A. It is excessive involvement by a manager with an employee in regards to their performance. In short, it is imposing work standards and behavior expectations that meet the personal needs of the manager, not the employee. It is to control...
by Jim Rooney | Aug 20, 2015 | Selection
Understanding the Seven Hiring Best Practices “An employer who hires a fool or a bystander is like an archer who shoots at random.” King Soloman ” an ancient businessman and King of Israel, penned this proverb over 5000 years ago. Hiring effective employees has...