Success Stories
In the last 30+ years, People Smart Tools has worked with numerous organizations to help solve their “people issues”.
Reading through these client success stories will give you a good sense of the kind of challenges we can help you address, how we approach them and the kind of results you can expect. You may recognize some of your own challenges or issues in one or more of these case studies.
Home Builder CEO Hires the Right Manager
Challenge: A home builder wanted to find a person who would match well with him, be a self-starter and enjoy the work.
Solution: Two candidates had potential to meet the needs of the position. Each one responded to the TriMetrix™ EQ hiring assessment which provides an excellent view of temperament (DISC), values (Driving Forces) and skill with people (Emotional Intelligence). Their scores were compared to the job benchmark for a near fit. In-person interviewing provided additional information and other aspects of hiring were employed.
Results: The best person emerged as the ideal candidate. The choice worked out well. A year later she received an annual increase in salary of $25,000.00!
Learn more about the Success Insights® Emotional Quotient Report
Retail Hardware Store vs. National Home Center
Challenge: The owner of a hardware store was facing a projected 40% drop in market share because a national chain box store was scheduled to open about 2 blocks away. Losing 40% of their market share would most likely put them out of business.
Solution: We reorganized his staff of 75 so they fit their positions well. Some of the managers were reassigned to different jobs and staff with a better fit were promoted to manager positions. Managers were given training on how to communicate effectively and improve their influence. Everyone participated in a comprehensive customer relations training program. Another consultant assisted in improving workflow and processes.
Results: One year later the owner reported that they had lost 10% of their market share and had a 17% increase per sales transaction. They survived and were positioned to gain market share, and they did!
City of Sweetwater, TX
“We lead with trust and respect to provide a vibrant, secure community for all.”
The City of Sweetwater is grateful to Jim Rooney for his assistance in helping us craft our mission and values statements.
Mission Statement: “We lead with trust and respect to provide a vibrant, secure community for all.”
Values: Professionalism, Integrity, Continuous Improvement, Teamwork
We have utilized the statements on our business cards, website, and other similar materials. The process that Jim led us thru brought the staff together, and we remain pleased with his efforts to help our organization in this regard.
D.V., ICMA-CM
City Manager
City of Sweetwater
Star Performer Regains Footing
Challenge: A supply chain management company was down to their last bit of patience with a star performer who was excellent with customers but horrible with teammates. His manager said, “He changes to become a team player, or he is out the door, fired!” Our coaching intervention was his last chance.
Solution: Through a series of meetings we discovered that he had an ailment that caused chromic pain. His medical doctor had advised him to share about his injury and pain with his contemporaries so they could better understand him. Bad advice. He gave up his plan of trying to explain his pain and I worked with him to help him become more relatable.
Results: Within three months, he had become part of the work culture. He was accepted as part of the group. After three years, he was still performing well with customers and his teammates.
Learn More About Our Coaching
Business Owner Avoids Massive Inventory Increase
Challenge: A business owner wanted to decrease back order refill time so he could serve customers better. It would involve a large increase in inventory.
Solution: We asked him how he knew his customers were dissatisfied with the backorder refill time. He lamented, “Wouldn’t you be dissatisfied?” We decided to do a telephone survey of customers and determine their expectations. Fifty-three customers were contacted and only ONE had a mild annoyance with the backorder refill time.
Results: The owner scrapped his plan of increasing his inventory by $100,000.00!
Mid-size City Hires New Police Chief
Challenge: The city manager of a medium-sized city decided to fill the vacant Police Chief position from within the ranks. He wanted an approach that would be unbiased and fair to all.
Solution: We met with several department leaders to create a customized Job Benchmark (finding out what the job needs) for the Police Chief position. The 5 finalist applicants responded to a Talent Assessment. Their scores were compared to the Job Benchmark and each other in the Comparison Report. This report was used in the interview process of each applicant. The Comparison Report was the key piece of data that was added to their process to make it fair and equal.
Result: One candidate rose to the top of the selection process and has been in that position for over 10 years doing an outstanding job.
Learn More About Our Selection Process
People Smart Tools will help your company find solutions to current challenges and discover unusual possibilities for growth. Results you can expect from our services are improved workplace morale and productivity, less conflict, and better ways to accurately assess, develop and retain top talent.
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