People Smart Training Tools

Managers Best Practices Toolkit™

The Managers Best Practices Toolkit™ is an exclusive package of refined and bottom-line tips for interpersonal communication and leadership skill improvement. This instant download is designed especially for time deprived managers. It is full of proven management strategies I have learned from my clients in the past 25+ years. These strategies are easily understood and can be applied within minutes of reading them. With practice, the management tips will be transformed into lifelong skills.

The Managers Best Practices Toolkit™ includes three main parts:

1. Managers Tips Sheet Package - Ten easy-to-read one page Tip Sheets full of short to-the-point tips for effective management that can be reprinted.
2. Interpersonal Communication Article - A 13-page article that identifies 7 areas where people fail in their workplace communication by leaving the communication loop open.
3. Workplace Creative Team Building Article This coyote team building story generates 14 principles that are useful in achieving a team goal.

Click here for details about the Managers Best Practices Toolkit.™

Customer Service Training Video DVD’s

The Service First™ Video Library is a powerful video training system based on group interaction. It is so easy! You won't have to invest in experienced facilitators or devote a lot of time. There are 12 videos/DVDs, 20 minutes each, that allow you to train your entire workforce in the art of exceptional customer service, with a new and fresh session each week or each month.

Thousands of companies throughout the world have successfully used the Service First® training technology to increase employee productivity, and gain more loyal and satisfied customers. Clients include some of the most demanding organizations on earth, such as Federal Express, Microsoft, 3M, Kodak, Miller Brewing and all branches of the United States military.

Click here for more information on the individual
Customer Service Training Video.™ titles and trailers.