Millennials resist being stereotyped.
While talking with Millennials, I’ve discovered they do not agree with many purported beliefs describing their behaviors. In general, they resist being stereotyped as one set of behaviors.
Like all people they want to be understood for their authentic self. To increase your influence, focus on encouraging them to express their true beliefs without condemnation or judgment.
Millennials may express a surface level trust.
Before Millennials can be authentic they need to understand how you might judge their comments and actions. If they feel you are trying to change their beliefs they will share at a surface level only, reducing trust.
A good practice to increase their trust includes, asking questions about their family, occupation, recreation and dreams or goals.
This is the FORD connecting acronym; every manger should know about the millennial’s FORD.
Prompt Millennials to share more.
Converse with them in a friendly and not probing way. To spark participation, use prompts such as these examples on occupation;
- Tell me more about your career track
- Expand on why you are good with customers
- What are your leadership insights?
The words, tell me, expand and what are solid prompting initiators. Listening with the intent to understand positions you as an engaging conversationalist.
Why this works?
Speaking releases tension, allowing trust to manifest, positioning others to be free in their comments.
You will experience tension when most of your effort is concentrated on listening.
However, it is worth your sustained focus to discover effective strategies that meets their needs.
Avoid comparing Millennials to false norms.
When a Millennial person hears comments about their behaviors, part of it is true and part isn’t. They feel they are being compared to a false norm that isn’t absolute for them.
Comparison creates resistance and resentment which will decrease the relationship potential.
At best the Millennial Label is only partially true on an individual basis. Drop using the Millennial label when talking with individuals or small groups.
Bring out their best by discovering what they like, dislike and experiences. This will dramatically increase your influence.
Jim Rooney is a thought leader on workplace communication best practices. He helps individuals and organizations perform better. Jim is available for speaking engagements about communicating with Millennial’s and other workplace communication topics.
Contact Jim at 325-642-1116. www.peoplesmarttools.com
