“Perhaps the best testimony to Jim’s presentations is that several of my clients have used Jim’s talents over the last year and have been very happy with the results.”
R. R.
The Alternative Board
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Client Success Stories
In the last 25+ years, I’ve worked
with hundreds of organizations to
help solve their “people” issues.
Reading through these client success
stories will give you a good sense of
the kind of challenges we can help
you address, how we approach them and the kind of results you
can expect. You may recognize some of your own challenges or
issues in one or more of these case studies.
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Success Story #1 |
| The Situation |
A retail hardware store was projected to lose
40% of their market share to a national home
center that was opening a new store about 4
blocks away. Losing 40% of their market share would most likely put them out of business. |
| What We Did |
The entire management team was profiled for temperament and creativity/innovation. Staff duties were rearranged. Everyone was put in a position that made best use of his or her natural talents. The whole organization participated in a three-part Customer Relations training program. |
| Results |
A year after the national home center opened the
president of the retail hardware store stated that
they lost only 10% of the market share and had a
17% increase in sales per transaction. They have
continued with their "customer first" policy and
now have large part of the market share. |
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Success Story #2 |
| The Situation |
An accounting firm owner wanted to hire an employee that would blend in with
herself and other employees. |
| What We Did |
First we created a benchmark for the job. In essence, we let the job “tell us” its’ talent needs. Then from the benchmark we constructed an advertisement. Candidates that best fulfilled the skill requirements responded to an online
assessment that identified the characteristics they would bring to the job.
Assessment scores were compared to the Job Benchmark and the top candidate was chosen.
The new employee and existing staff attended two separate organization and
communication workshops to define processes and determine best practices for communication. |
| Results |
A year later the owner commented that the new employee was indeed a great fit
and is enjoying her job. They have a smooth working team. |
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Success Story #3 |
| The Situation |
A county judge was having difficulty with communication between the county
commissioners and the commissioner's court. They were not very cohesive and
the process was rough. |
| What We Did |
The commissioners, along with other county employees, attended a series of
workshops focusing on communication mechanics and temperament. They learned
the behavior styles and communication preferences of other commissioners and
employees. They bought into the idea of accepting their individual preferences. |
| Results |
The judge has stated many times how useful the workshops were. He uses the information to meet the individual needs of each commissioner. Also, he has great
success in using the temperament instruments for employee selection. |
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Success Story #4 |
| The Situation |
An interim City Manager had the task of selecting a new city manager to take her
place. The City Council wanted to make sure that the new city manager would fit
with the unique culture of the city. |
| What We Did |
We facilitated the entire process including our patented benchmark and talent
comparison process. Out of a field of 15 qualified prospects, five finalist were
selected for job suitability assessments and interviews. A top candidate
emerged and accepted the job |
| Results |
A year later the new City Manager receives high marks from the city council,
mayor, city employees and citizens. The new City Manager is fond of his job and
is empowered to give his best each day. |
People Smart Tools will help your company find solutions to current challenges and discover unusual possibilities for growth. Results you can expect from our services are improved workplace morale and productivity, less conflict, and better ways to accurately assess, develop and retain top talent.
We invite you to browse our site and take advantage of our free team building resources,
including the People Smart Article "Dealing With a Difficult Employee". Take a moment now to sign up for our free monthly e-Newsletter, the People Smart Toolbox. This monthly email Newsletter is packed with ideas, insights and inspiration for increasing your personal skills, staff development, conflict
resolution and customer relations issues.
When you subscribe, we send you two FREE valuable communication and team building
resources which you can download and read immediately. Our report “Become People-Smart by Learning the DISC Language” and the 45 minute e-Course “The 7 Principles of Master
Relationship Building” will help you increase your interpersonal communication skills and decrease workplace relationship tension.
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