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"Jim Rooney recently came to Texas State Technical
College to share his expertise in communication and building relationships.
Not only was he effective in his communication skills, but he also
kept the attention of the participants. His enthusiasm was contagious,
and by the end of the first session the participants were looking
forward to his next visit. Jim had the interaction in seminars
like I had not seen in the three years I have been at TSTC. "
Pat Locks, Career Counselor
Texas State Technical College
"We would like to thank you for the excellent
job you did in the customer service seminars that you provided
for our bank employees. The sessions were informative, challenging,
and very beneficial to all who participated."
Darwin Boscamp, President & CEO Citizens National Bank
"Recently, my staff and I attended Mr. Jim
Rooney's seminar on "Thinking Outside The Box". I found
the seminar to be quite beneficial to our business. I would highly
recommend Mr. Rooney's seminars to any business looking to invest
in their employees."
DeLaine Poe, Executive Vice President Brady/McCulloch Co. Chamber
of Commerce
"I wanted to let you know that I enjoyed the
workshop that you presented for my facility and the hospital. You
are a dynamic speaker and the information you provided was very
useful. I enjoyed the exercises we performed, especially the handshake
exercise."
Dave Johnson, Director Cross Country Health Care
"Thank you for the excellent presentations.
As you know, I felt one of our biggest needs here was to improve
our internal communication skills and to think in terms of helping
our co-workers. The 'DISC' system worked great. I continually hear
people using the skills they learned. I constantly refer to DISC
before having important discussions with co-workers. I have already
used it to help in hiring."
Keith Lee, President Thompson Merchandising & Supply
"I just wanted to take a minute and thank you
for your excellent teambuilding seminar. Our employees were very
excited and motivated upon completion of the seminar. I also enjoyed
working with you for the preparation of the seminar and consulting
with you regarding some of the areas of improvement we wanted to
work on. You are always very professional, optimistic and easy
to communicate with."
Rosemary Bennetts, Operations Manager The Donaldson Clinic
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Our Services
People Smart Tools offers a variety of services and programs to assist
your organization bring out the best in your employees by sharpening
their personal skills. We provide training, coaching, and technology
focused on helping people work well with other people.
Customer Contact Point Assessment
A list is generated of all the possible contact points a customer
has with your business or organization. It includes visual, auditory,
sometimes olfactory (smell), tactile (touch), and taste. You are encouraged
to monitor these touch points on a regular basis to make sure everything
is in favor of the customer. Recommendations are made for improvement
and good points are validated.
Customer Loyalty Surveys
Do you know how a major account feels about your business practices?
Don't guess, know how your customers/clients feel about the
service they receive. Selected customers (or just one customer) are
contacted to answer a prearranged set of questions. A report and consultation
is provided. Read the article Strategic
Planning From Customer Feedback.
Popular Speaking & Workshop Topics
Jim utilizes the most modern effective tools to facilitate the learning
process and empower people. His presentations are rich in content,
interactive, inspiring, and customized to meet specific needs of your
organization. Becoming "people smart" is the best strategy
for any business to sustain its momentum. See
our training philosophy.
5 Steps to Creating a Customer Stampede
Exceptional customer relations is the least expensive, best way
to improve company profits. You will be inspired by the possibilities
for your company to exceed expectations of your customers by using
these unusual success strategies. In some cases a pre-speech Customer
Relations Survey will be utilized. Click here for articles and systems
on Customer Retention.
Collaborate or Stagnate—New Behavior
Techniques For Old Problems
Maintaining good internal relationships is great for business
and dramatically improves productivity and the bottom line. This
workshop or speech focuses on how to be an effective performance
coach, learning the language of temperament, and understanding why Money Is Not The Only Motivator In The Workplace. Read the article Become
People Smart by Learning the DISC Language.
Thinking Outside The Box—An Exercise
in Reverse Logic
Brainstorming is the most widely used method to solve challenges,
utilizing the synergy of a group applied to a defined problem. Quadruple
the power of this technique by adding Reverse Logic (thinking in
opposites). Reverse Logic breaks through mental barriers and increases
productivity. For more specifics about this workshop, go to Innovation Workshop - "Thinking Outside The Box-An
Exercise in Reverse Logic"
How to Improve Your Personal Influence—9
Crucial Skills
Increase your personal power with positive influences: self talk,
attitude, appearance, shaking hands, props, sense of humor, and memory.
The 9 crucial skills for improving your personal influence are: Person
To Person Communication, Written Competencies, Communication Mechanics,
Seek to Understand Before Being Understood, Keep Your Promises, Have
High Expectations of Yourself And Others, Time In/Time Out/Time's
Up—Effective Use of Time, Dress Well, Look Good, and Attitude
Excellence. Spending a small amount of time to improve will increase
your personal power immediately and dramatically.
Your Attitude Is Showing® (Workshop Only)
Building a positive attitude toward yourself and others starts with
understanding your own attitudes and passions (values) and how they
impel you into action. When applying the principles learned in this
workshop, individuals will understand why they make the decisions
they make and why conflicts arise. They will see why others view
the world differently and value different things in life. Learning
about attitudes and values will open an individual’s eyes to
a new understanding of themselves and the people around them thus
improving communication and relationships.
Task, Time, & Technique—Getting More Accomplished in
Less Time (Workshop Only)
It’s no secret that time is money. But have you ever calculated
how much money your organization spends on time that could be better
used? If you could reduce your staff’s wasted time by just
five minutes every hour, your office productivity would jump 8.3
%. This workshop includes a self-assessment and integrated workbook
that is divided into 12 categories: Attitudes, goals, priorities,
analyzing, planning, scheduling, interruptions, meetings, paperwork,
delegation, procrastination, and time teamwork. Learners prepare
their own personal action plans for time management areas which they
have self-identified as needing improvement.
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Professional Communication Speaker
 Jim
is known for his enthusiasm, sense of humor, empathic delivery, and
interactive style. He is a professional member of The National Speakers
Association. Click here for Speaker Bio. Whether
you are looking for a 30-minute keynote or a 1-2 hour breakout session,
call Jim for a customized solution for your group. Jim is flexible,
and easy to work with. Popular topics include:
Employee Selection
Tight labor markets, rapid business growth, and rising turnover has
forced managers and HR staffs to devote themselves to finding and attracting
qualified employees. It makes business sense that managers are now
seeking better ways to accurately assess, develop and retain top talent.
There is a proven assessment that will assist you in these endeavors—the Attributes
Index™! Targeted reports are available to identify key talents
required in a number of business positions such as:
- General Employment
- Leadership/Management
- Sales Management
- Professional Selling
- Customer Service
- HealthCare
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Business Development Consulting
Is it worth the money to have an experienced business development
professional on your team? If you keep doing what you did last year,
will the results be any different? Jim has uncanny wisdom at planning,
training, and coaching for positive results. His practical business
know-how will help your company find solutions to current challenges
and discover unusual possibilities such as reverse
logic for growth.
Jump start your organization with the Business
Builder Package which contains hundreds of business building
ideas such as the coyote model of teamwork, exercises in "thinking
outside the box" with reverse logic, and 107 strategies for
improving employee and customer relations—plus receive one
hour of personal coaching with Jim Rooney.
Personal and Executive Coaching
A mentor can dramatically improve the effectiveness of an executive.
Jim will help you increase your skill with people, planning and organizing
as well as hold you accountable for your actions. Assessment tools
may be used to indicate areas of potential shortcoming or needed development.
It reveals the growth areas where further coaching, mentoring and training
is desired.
Sales executives dramatically improve your performance with personal
coaching from Jim Rooney. Click here for
more information on sales skill development tools.
Meeting Facilitator
Are your meetings dragging on and not accomplishing much? Do you need
an experienced facilitator for your next gathering? Jim has varied
experience facilitating board meetings including the R.E.A.D. Business
Group monthly meetings for over 3 years. The group consists of CEO's,
presidents, and senior officials in the Brownwood, Texas business community.
For a free article on how to have a productive meeting, go to Power
Points For a Productive Meeting.
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