Blog – “The People Smart Toolkit”
DISC Communication Strategies
Have you ever been mismanaged? Have you been guilty of mismanaging one of your employees? The answer is almost always yes! In dealing with workplace issues, I frequently hear stories like the following. See if you can relate. Georgina is extremely frustrated. She feels underutilized in her capacity as the executive vice president of her company. During planning meetings her boss doesn't...
Tips for Gaining Influence With Millennials
Millennials resist being stereotyped. While talking with Millennials, I’ve discovered they do not agree with many purported beliefs describing their behaviors. In general, they resist being stereotyped as one set of behaviors. Like all people they want to be understood for their authentic self. To increase your influence, focus on encouraging them to express their true beliefs without...
Good People Are, In Fact, Easy To Find
This guest article is by author, Bill J. Bonnstetter. He is the chairman of TTI Success Insights and founder and chairman of Target Training International. He is considered one of the pioneers in the assessment industry because of his significant contributions to the research and study of human behavior. @bbonnstetter Job Matching Allows You to Reinvent the Way You Find Talent One fact I’ve...
The Misuse of DISC in Hiring and Promotions
There is widespread misuse of the DISC communication styles assessment tool. Often well-meaning managers use the DISC communication assessment tool by itself to form opinions about potential hires. The DISC model works best when accompanied by an instrument that measures worldview and motivation. To understand only their DISC preferences and disregard their worldview is a disaster waiting to...
Will a coach help you improve your performance?
The answer is yes and it can be measured! With a coach, salespeople double sales, managers decrease staff turnover rate by 100%, customer service staff increase their customer satisfaction complements by 50% more. The coach helps discover new best practices and identify detracting attitudes and poor practices. Let’s explore an example. A company contacted me regarding one of their top...
I USED TO BE YOUR CUSTOMER
I am the person who provides the money for your paycheck. We see each other every day, and sometimes you forget how important I am to you. I know that your boss has told you to "be nice to the customers," and some of you even wear name tags or buttons saying how important customers are, but you still don't know how to treat me. Recently, I was shopping for a particular brand of shampoo. I asked...
Avoid Disaster by NOT Presuming a Person’s DISC Communication Style
Stop guessing and start understanding if communication styles don’t fit Making incorrect assumptions about a person’s communication style will lessen your influence with them. For best results flex or adapt your style to meet their needs and you will have better synergy and outcomes. Do you see yourself in the story below? Bob, a friend of mine that I had not seen for a while, boldly attempted...
Personal Potential: Improve Your Performance by Igniting your “Inner Coach”
Lessons I learned from my “Body Combat” class It was my intention to exercise for at least 30 minutes during my “Body Combat” exercise class. It consists of constantly punching, kicking and shuffling to fast-paced music. Most of the students were under 40, so I was feeling a little out of place. An inner mind discovery helped me to exceed my expectations for the class. What I learned changed my...
From Micro-Management to Mentoring
Q. What is micromanagement? A. It is excessive involvement by a manager with an employee in regards to their performance. In short, it is imposing work standards and behavior expectations that meet the personal needs of the manager, not the employee. It is to control a person or a situation by paying extreme attention to small details. The manager has good intentions to assist the employee...
The 7 Best Practices for Defining Your Employee Selection Process
Understanding the Seven Hiring Best Practices “An employer who hires a fool or a bystander is like an archer who shoots at random.” King Soloman " an ancient businessman and King of Israel, penned this proverb over 5000 years ago. Hiring effective employees has been the goal of business owners for thousands of years as evidenced by King Solomon. Try using all or part of these best practices to...
Staff Production is Increased by this One Thing
The manager or supervisor that has a good relationship with direct staff will be an estimated 20% more productive than one that has a neutral or poor relationship with their staff. A Forbes magazine article found here, revealed an interesting survey, recently conducted, which concluded that the most important attribute of a manager is being liked. Their research on effective managers revealed 1...
Do You Inspire Innovation and Creativity Within Your Team?
Stimulating innovation and creativity for morale and team spirit is part of a manager’s responsibility. Successful managers and leaders bring people together who can contribute fresh ideas and who are not afraid to think in new ways. You can inspire employees to contribute team building ideas by preparing their brain to be in the mood to innovate and create. An effective manager keeps people...
Dealing With a Difficult Employee
An out-of-place employee (not a good fit for the job) creates a high level of relationship tension within their sphere of influence. I am not talking about the occasional tiffs and misunderstandings that are a normal part of work. The difficult employee’s peers spend a portion of each workday trying to avoid them. In other words, time away from productive work is spent in “silent mental...
The Right Tools
Finally... a quick and easy way for you to sharpen your people skills without taking time away from the office to attend a seminar. Workplace Relationship Strategies, Time Management and Customer Service Ideas If you are a manager or supervisor and want to have better interpersonal communication with those you manage, there’s a good chance that it is challenging for you to find the time to...
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